10 Tips To Stop Saying Sorry

Here’s the original post:

We say “I’m sorry” an average of 8-10 times per day, studies show.

How often does it really make a difference?
None.

The habit of saying “I’m sorry” negatively impacts work:

⇒ It closes the conflict but doesn’t provide a solution.
⇒ Constant apologies may be seen as indecisiveness or lack of authority.
⇒ By saying this, we undervalue ourselves, taking on guilt (even if it’s not warranted).

Here are 10 tips to stop saying “Sorry” for effective workplace communication:

1) Express Gratitude:
Instead of “I’m sorry,” say “Thanks for your patience.”

2) Offer Solutions:
Instead of “I’m sorry,” say “Let me get back to you.”

3) Be Assertive:
Instead of “I’m sorry,” say “I respectfully disagree, and here’s why…”

4) Set Boundaries:
Instead of “I’m sorry,” say “I have other commitments at the moment, so I won’t be able to take on more work.”

5) Provide Explanations:
Instead of “I’m sorry,” say “The delay was due to…”

6) Offer Assistance:
Instead of “I’m sorry,” say “I can connect you with someone who can help.”

7) Seek Feedback:
Instead of “I’m sorry,” say “I appreciate your input on how I can improve.”

8) Be Proactive:
Instead of “I’m sorry,” say “I’ll prevent this in the future.”

9) Communicate Clearly:
Instead of “I’m sorry,” say “To avoid any misunderstanding, let me explain…”

10) Empathize:
Instead of “I’m sorry,” say “I understand your frustration.”

When you feel the urge to apologize taking over,
pause and consider which response will be more effective.